Account · Security
Your sign-in & verification
Manage how you prove it’s you on every Conceptual Health® sign-in. Multiple methods are stronger — if you lose one, the others get you in.
Phase B · assigned-email standard
Your sign-in identity
We separate the address you sign in with from the address used to recover your account. The login is system-issued and never shared publicly; the recovery address is yours to choose.
— System-assigned
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One number — every Conceptual Health® service, one identity.
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Used only for password / two-factor recovery — never accepted at sign-in.
Recommended
Passkeys
Touch ID, Face ID, Windows Hello, or a hardware security key. The credential lives on your device’s secure enclave — there is no shared code to phish.
Compatibility
Authenticator app code
Generate 6-digit codes in any TOTP app you trust. Useful as a backup or for devices that don’t support passkeys.
Universal fallback
Text message code
We text a 6-digit code to the phone number on your record via our own Telnyx infrastructure — never a third-party SMS aggregator.
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Enroll text-message code
Confirm or update the phone number we should text.
Last-resort fallback
Email code
We email a 6-digit code to your recovery address. Use this when you can’t reach your phone or your authenticator.
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Hygiene
Active sessions
If you’ve lost a device or noticed unfamiliar activity, sign out of every browser and app immediately. You’ll need to sign in again on each one.